MHSA Competency Model
1. Performance Management & Quality Improvement Domain
- Describe the relationship between quality/performance improvement and health care value.
- Apply leading and lagging key performance indicators of health care quality, outcomes, and performance in decision-making.
- Describe the interrelationships among patient safety, risk management and performance improvement.
- Analyze and apply methods to achieve the six domains of health care quality (safe, effective, patient-centered, timely, efficient, equitable).
- Analyze and evaluate the purpose, benefits, application, and evaluation of clinical information systems and management information systems.
2. Policy, Strategy & System Models Domain
- Examine and understand the health care policy environment, policy initiatives, current issues and trends, and how these affect health systems and health care management.
- Develop skills to anticipate and respond to changes in the external environment.
- Evaluate and use business plans and marketing plans to support decision-making.
- Examine and understand the various models of health systems with respect to market forces, creation of value, and overall societal and population health.
- Develop a stakeholder management strategy, to include needs assessment and mutual expectations and commitments.
3. Leadership and Ethics Domain
- Articulate the basic principles of bioethics and personal and organizational ethics.
- Formulate and articulate a professional values system, inclusive of Jesuit values.
- Articulate the role of personal and organizational ethics and values in leadership.
- Apply oral and written communication skills to communicate effectively with all stakeholders at all levels.
- Examine and understand the role of the leader in organizational dynamics and culture management.
- Examine stakeholder expectations of a leader and cultivate leadership behaviors and strategies to drive strategy execution, business performance and employee satisfaction.
4. Management Skills & Tools Domain
- Evaluate governance structures, compliance functions, and the roles/responsibilities of board members.
- Understand and apply concepts of strategic human capital management in business strategy to include: workforce planning, talent management, and organizational structure and development.
- Understand the application of law, including medical-legal issues and privacy requirements, in contemporary management decisions.
- Apply the basic concepts and approaches of change management to skillfully lead and negotiate the change process.
- Examine and understand how to execute a stakeholder management strategy.
- Understand the principles and use of risk modeling and risk management in organizations.
5. Knowledge Management, Analysis & Critical Thinking Domain
- Integrate the key concepts and approaches in critical thinking, decision analysis, and problem solving.
- Conduct an operational/organizational assessment and optimize resources through use of quantitative and qualitative methods.
- Apply quantitative methods and evidence from research studies to assist in making management decisions and assessing the quality of patient care.
- Examine data-driven insights and decision-making processes.
- Understand how organizations learn — how they capture, store, and access information for all aspects of performance and performance improvement.
- Examine and understand external benchmarking in an organization’s competitive and value-creating processes.
6. Financial Acumen and Management Domain
- Analyze financial statements of health care organizations.
- Apply capital budgeting techniques to assess capital investment projects.
- Evaluate the tradeoffs of different types of financing, including debt equity and lease financing.
- Understand the role of reimbursement and market characteristics in affecting how health care is organized and delivered.
- Understand the role of insurance in financing health care and the relationship between the pooling of risk and the paying for care.
- Understand the use of benchmarked financials and standards to assess efficiency, return on investment, and performance of an organization’s various functional areas.