MHSA Competency Model

1. Performance Management & Quality Improvement Domain

• Describe the relationship between quality/performance improvement and health care value.
• Apply leading and lagging key performance indicators of health care quality, outcomes, and performance in decision-making.
• Describe the interrelationships among patient safety, risk management and performance improvement.
• Analyze and apply methods to achieve the six domains of health care quality (safe, effective, patient-centered, timely, efficient, equitable).
• Analyze and evaluate the purpose, benefits, application, and evaluation of clinical information systems and management information systems.

2. Policy, Strategy & System Models Domain

• Examine and understand the health care policy environment, policy initiatives, current issues and trends, and how these affect health systems and health care management.
• Develop skills to anticipate and respond to changes in the external environment.
• Evaluate and use business plans and marketing plans to support decision-making.
• Examine and understand the various models of health systems with respect to market forces, creation of value, and overall societal and population health.
• Develop a stakeholder management strategy, to include needs assessment and mutual expectations and commitments.

3. Leadership and Ethics Domain

• Articulate the basic principles of bioethics and personal and organizational ethics.
• Formulate and articulate a professional values system, inclusive of Jesuit values.
• Articulate the role of personal and organizational ethics and values in leadership.
• Apply oral and written communication skills to communicate effectively with all stakeholders at all levels.
• Examine and understand the role of the leader in organizational dynamics and culture management.
• Examine stakeholder expectations of a leader and cultivate leadership behaviors and strategies to drive strategy execution, business performance and employee satisfaction.

4. Management Skills & Tools Domain

• Evaluate governance structures, compliance functions, and the roles/responsibilities of board members.
• Understand and apply concepts of strategic human capital management in business strategy to include: workforce planning, talent management, and organizational structure and development.
• Understand the application of law, including medical-legal issues and privacy requirements, in contemporary management decisions.
• Apply the basic concepts and approaches of change management to skillfully lead and negotiate the change process.
• Examine and understand how to execute a stakeholder management strategy.
• Understand the principles and use of risk modeling and risk management in organizations.

5. Knowledge Management, Analysis & Critical Thinking Domain

• Integrate the key concepts and approaches in critical thinking, decision analysis, and problem solving.
• Conduct an operational/organizational assessment and optimize resources through use of quantitative and qualitative methods.
• Apply quantitative methods and evidence from research studies to assist in making management decisions and assessing the quality of patient care.
• Examine data-driven insights and decision-making processes.
• Understand how organizations learn — how they capture, store, and access information for all aspects of performance and performance improvement.
• Examine and understand external benchmarking in an organization’s competitive and value-creating processes.

6. Financial Acumen and Management Domain

• Analyze financial statements of health care organizations.
• Apply capital budgeting techniques to assess capital investment projects.
• Evaluate the tradeoffs of different types of financing, including debt equity and lease financing.
• Understand the role of reimbursement and market characteristics in affecting how health care is organized and delivered.
• Understand the role of insurance in financing health care and the relationship between the pooling of risk and the paying for care.
• Understand the use of benchmarked financials and standards to assess efficiency, return on investment, and performance of an organization’s various functional areas.